Refunds and cancellations

1. Scope

Each product has its own terms, which supplement this policy. Where a product's terms are more favourable to the customer, those terms apply.

2. Consumers' right of withdrawal

For distance contracts, consumers may withdraw within 14 days without giving any reason, under Romanian Government Emergency Ordinance no. 34/2014.

The right of withdrawal does not apply to digital content not supplied on a tangible medium, where supply has begun with the consumer's prior express consent and acknowledgement that they thereby lose the right of withdrawal.

For services, the right of withdrawal is lost once the service has been fully performed, where performance began with the consumer's prior express consent.

Emergency Ordinance no. 34/2014 does not apply to healthcare services provided to patients by health professionals, including consultations offered through Okalia Health; these are governed by section 4.

3. Subscriptions and cancellation

Subscriptions can be cancelled at any time from the user account or by email. Cancellation takes effect at the end of the current billing period, and access remains active until then.

A billing period already started is not refunded pro rata, except where required by law or by the product's terms.

4. Consultations and bookings through Okalia Health

Online consultations are medical services provided by partner clinics, which receive the payment and are responsible for providing the service.

A consultation that has taken place is not refundable. If a consultation does not take place for reasons attributable to the clinic or the doctor, the payment is refunded in full.

Appointments cancelled by the patient at least 24 hours before the scheduled time are refunded in full. Later cancellations and no-shows are not refunded.

Accommodation and transfers are paid directly to the providers and are subject to their cancellation terms.

5. App Store purchases

Purchases in apps distributed through the App Store, such as One Shot, are processed by Apple. Refunds for these are requested directly from Apple at reportaproblem.apple.com, under Apple's policies.

6. Business customers

For services sold to businesses — for example, promotional placements in One Shot — cancellation and refund terms are those of the accepted contract or order. The consumer right of withdrawal does not apply to these contracts.

7. How to request a refund

Email contact@drkdentaltraining.com with the product, purchase date and account email address. We acknowledge receipt within two business days.

Refunds are made using the same payment method as the original purchase, within 14 days of receiving a valid withdrawal request or of approving any other refund request.

8. Payment disputes

Please contact us before opening a dispute with your card issuer — most issues are resolved faster directly with us. This policy does not limit your right to dispute a payment.

9. Dispute resolution

Consumers may contact the Romanian National Authority for Consumer Protection (ANPC), including through its alternative dispute resolution procedure at reclamatiisal.anpc.ro.